We collect information you provide directly:
Your documents are private by default. We do not read, analyze, sell, or share your documents. Documents marked as "public" can be accessed by anyone with the share link. Blockchain records contain cryptographic hashes of documents only — not document content. Your documents are encrypted at rest using AES-256 encryption.
Free accounts renew automatically every year as long as you sign in or use them at least once a year. Paid subscriptions remain active for the current billing period; if you cancel, your account moves to the Free plan and your data is kept. We email you 30, 7 and 2 days before a cancelled paid plan ends, or before a free account unused for 12 months expires.
If a paid subscription ends because payment could not be collected, or a free account unused for 12 months expires, your account enters a 30-day grace period with read-only access. During grace, you may renew your subscription, continue on a free plan (where eligible), or request immediate deletion. If no action is taken by the end of grace, your account and all associated data are permanently deleted.
Important: If you require signed documents, audit trails, or invoices for legal, tax, or compliance purposes, please download them locally before account deletion or before your grace period expires. Every signer receives the signed PDF by email; after deletion, documents can no longer be verified.
We do not sell your personal data. We share data only with:
All third-party processors are contractually bound to protect your data.
When a Merchant sells you a PDF through YourProDesk Distribution, we receive from the Merchant's storefront (via WooCommerce webhook): your email address, name, and order ID. This information is used to create a passwordless YourProDesk buyer account and to personalize your PDF.
Your name, order ID, and purchase date are embedded in the delivered PDF as watermarks and, if enabled by the Merchant, on the appended copyright page. This personalization is applied at fulfillment and cannot be removed from copies already downloaded.
We send you an email containing a magic-link token so you can access your purchase without a password. The token expires 7 days after issue. You can request a new token at any time.
The Merchant sees your email and name so they can respond to your customer-support requests, process refunds, and comply with tax reporting obligations. YourProDesk does not share your data with third parties beyond the Merchant and required payment/service providers.
Cryptographic hashes stored on the Hyperledger Fabric blockchain for tamper-evidence purposes contain only a hash of the PDF file and the order ID. No name, email, or other personal identifier is written to the blockchain.
You may delete your YourProDesk buyer account at any time by contacting [email protected]. Deletion removes all personal data from our systems and severs access to purchased PDFs. Blockchain hashes remain (they contain no personally identifiable information) but are no longer linked to any active account.
If you are located in the European Union, you have the following rights under GDPR:
To exercise any of these rights, contact [email protected]. We will respond within 30 days. For EU data processing details, see our Data Processing Agreement.
California residents have the right to know what personal information is collected, request deletion of personal information, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact [email protected].
YourProDesk is not designed for Protected Health Information (PHI). Do not upload PHI. We do not sign Business Associate Agreements (BAAs).
Your data is currently stored and processed in the United States. If you are located outside the US, your data will be transferred to and processed in the US. By using the Service, you consent to this transfer. We are working toward EU data residency options as a future product milestone.
We use session cookies for authentication only. We do not use tracking, advertising, or analytics cookies. We do not use Google Analytics or similar third-party tracking services.
The Service is not directed to children under 18. We do not knowingly collect data from minors. If you believe we have collected data from a minor, contact us immediately.
We may update this policy periodically. We will notify you of significant changes via email. Continued use of the Service after changes constitutes acceptance.
Blakiston Peak LLC is the data controller for personal data processed through YourProDesk.
13459 Romford Ave
Port Charlotte, FL 33981
United States
[email protected]